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Delivery of Your Pet Prescription Products:

Once the order is placed, My Vet aims to have your Internet order filled and ready for delivery within 24 hours of receipt and payment (Monday to Friday). Rx items will not be shipped until the prescription information is received from you via fax or mail. Any non-prescription items will be shipped within 24 hours of the order being placed and delivery can take 1-3 days. Orders received after 2pm on Friday will not be processed for delivery until Monday morning, this also includes public holidays.

Shipping Costs

Shipping is provided FREE for orders over $50.00 New Zealand wide (except on large items such as food or oversized items - see food/oversized surcharges below).
Orders under $50.00 cost just $4.50 shipping.

Oversized/Food Shipping Costs:

2-4.9kg - $4.50
5-8 kg - $7.00
Over 8kg - $10.00

Rural Delivery

Our FREE SHIPPING offer includes rural delivery addresses, however if you do not tell us you are on Rural Delivery, a surcharge of $10 will be charged to your card. This surcharge is applicable for all shipping charges.

Order Missing or Damaged?

All orders are processed and couriered with 24-48 hours. If you have placed an order and believe it has gone missing you must notify us within 7 days of placing the order. If your delivery is damaged please notify us within 7 days of purchase.We cannot claim a replacement from the couriers if they are not notified re non delivery within the 7 day period.

Incorrect Shipping Orders

If you have selected a shipping option that does not apply to you, Myvet reserves the right to refuse or cancel the order, or charge for the correct shipping. You will be notified if shipping costs will be extra to what you had selected.